Our Guiding

Principles

• Honesty, Dignity, and Respect.
  • This is how we interact with each other and our guests, ensuring a professional presentation of our food and service.
• No Compromise on Food Quality.
  • Consistency is key to serving high-quality meals to our guests consistently.
• A Clean, Comfortable Building in Good Repair.
  • Every team member is responsible for maintaining a clean and comfortable building in good condition.
• Guest Satisfaction.
  • Providing exceptional hospitality is a shared responsibility. Any concerns raised by a team member are promptly addressed to ensure guest satisfaction.
• Hard Work.
  • Dedication and hard work are crucial for our collective success; there are no shortcuts.
• Hire the Best People and Train Correctly.
  • We recruit and train individuals dedicated to delivering outstanding service to guests and teammates with the utmost responsibility.
• Manager Involvement.
  • Managers who actively engage with guests and staff distinguish us. We emphasize a player-coach management style.
• Teamwork.
  • Collaboration is essential as everyone works together as partners to deliver top-notch service.
• Practice Safety First.
  • Each team member plays a role in creating a safe, secure, and accident-free environment for guests and colleagues.
• Keep It Simple.
  • Our systems, procedures, and activities must not compromise guest satisfaction.