Our Guiding

Principles

• Core Principles: Honesty, Dignity, and Respect.
• These principles serve as a cornerstone for our interactions, both with one another and with our esteemed guests. They ensure a professional presentation of our culinary offerings and services.
• Unwavering Commitment to Food Quality.
• Consistency is paramount in our efforts to deliver high-quality meals to our guests, without compromise.
• A Clean, Comfortable Facility in Optimal Condition.
• It is the duty of every team member to maintain the cleanliness and comfort of our facility, thereby ensuring it remains in excellent condition.
• Guest Satisfaction.
• Providing exceptional hospitality is a shared responsibility. Any concerns raised by team members are addressed expeditiously to guarantee guest satisfaction.
• Persistent Effort.
• Dedication and diligent work are essential to our collective success; shortcuts are unequivocally unacceptable.
• Recruiting Excellence and Comprehensive Training.
• We seek and nurture individuals who are dedicated to providing outstanding service to both guests and colleagues, embodying the highest standards of integrity.
• Managerial Engagement.
• Managers who actively interact with guests and staff differentiate us from others. We uphold a player-coach management approach as a priority.
• Collaboration.
• Teamwork is essential as all members collaborate as partners to deliver exceptional service.
• Prioritizing Safety.
• Each team member plays a crucial role in creating a safe, secure, and accident-free environment for both guests and colleagues.
• Simplicity in Operations.
• Our systems, procedures, and activities must consistently enhance, rather than compromise, guest satisfaction.